ReelsOn Terms and Conditions

Welcome to ReelsOn Online Casino. These Terms and Conditions govern your access to and use of our website, games, and services. By registering an account, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

About Our Platform

ReelsOn Online Casino is owned and operated by Novatrix SRL (registration 3-102-893958), registered in Cartago, Costa Rica. We operate under a license issued by the Government of the Autonomous Island of Anjouan, license number ALSI-202508056-FI2. At Reels On, we offer a wide range of pokies, slots, table games, and live casino products powered by Pragmatic Play, BGaming, Gamzix, Playtech, NetEnt, Yggdrasil, BetSoft, and more than 90 additional studios. Our live dealer games are supplied by Evolution, Ezugi, and LuckyStreak.

Eligibility and Account Registration

To create an account with us, you must be at least 18 years old or the legal age of gambling in your jurisdiction, whichever is higher. When you complete reelson register procedures, we require accurate and truthful personal information. We reserve the right to verify your identity before processing any withdrawal, and we may request documentation at any stage of your relationship with us.

• You must create only one account per person, household, or IP address
• We may suspend or close duplicate accounts without prior notice
• You agree to keep your reelson login credentials confidential at all times
• We are not liable for losses resulting from unauthorized use of your account

Restricted Jurisdictions

Our services are not available to residents of certain countries, including but not limited to Australia, Austria, Belgium, France, Germany, Poland, Russia, Spain, Ukraine, the United Kingdom, and the United States, among others listed in our full restricted countries policy. We reserve the right to decline service, restrict access, or close accounts belonging to users from these regions at any time.

Deposits, Withdrawals, and Payments

We support a variety of currencies, including EUR, USD, AUD, CAD, NZD, NOK, and several cryptocurrencies such as BTC, ETH, LTC, DOGE, USDT, TRX, and XRP. The minimum reelson deposit starts at €20 or equivalent in crypto, and the minimum reelson withdrawal follows the same thresholds. We accept Visa, Mastercard, Apple Pay, Google Pay, Interac, Santander, Bank Transfer, Skrill, Neteller, Jeton, Neosurf, and multiple crypto payment options.

Standard reelson withdrawal limits are capped at €3,000 per week and €15,000 per month, with higher limits available for VIP Club members ranging up to €50,000 per day depending on loyalty tier. Deposits must be wagered three times before any withdrawal request is processed, and we may apply processing fees where this requirement has not been met. Pending time for withdrawals is generally up to 72 hours, while bank transfers may take up to three business days and refunds may require 5-7 banking days.

• We reserve the right to request additional verification before releasing funds
• We may delay or decline a withdrawal if suspicious activity is detected
• Currency conversion fees may apply depending on your chosen payment method

Bonuses and Promotions

Our Reels On casino bonus offers, including the Welcome Package of up to €5,000 plus 200 Free Spins across your first three deposits, are subject to specific wagering requirements and terms. Any reelson bonus code must be entered at the time of deposit, and only one active bonus is permitted per account. We apply a standard wagering requirement of 40x on deposit bonuses and free spin winnings, with a maximum bet of €5 while wagering is in progress.

Our reelson promo code offers, including Reel Boost Monday, Midweek Spin Drop, Friday Crown Reels, and the Game of the Month, each carry individual terms regarding minimum deposits, free spin counts, and win caps. We reserve the right to void bonus funds and associated winnings if any terms are violated. Bonuses are not available to players from Sweden and Finland, and we do not offer bonuses to accounts with a withdrawal-to-deposit ratio above 70%.

• We may cancel the second half of a free spin package if the first is forfeited
• Reelson no deposit bonus offers, where applicable, follow a maximum win cap of €50 unless otherwise stated
• We calculate bonus contributions differently across slots, table games, and live games

Loyalty Program and VIP Club

Our Reels On loyalty program consists of 20 levels, awarding one point per €10 wagered on slots and per €100 wagered on live games. Each level unlocks free spins, and from level five onward, daily cashback becomes available with wagering requirements that vary by tier. We at ReelsOn also operate a VIP Club offering tailored benefits, including higher reelson withdrawal limits, dedicated account management, personalized bonuses, and access to exclusive tournaments. A single deposit of €1,000 can grant instant VIP status, and players transferring VIP status from other operators may do so with appropriate proof.

Game Fairness and Availability

We offer more than 4,600 slot titles and over 4,900 games in total, including reelson slots, table games, video poker, and reelson live casino products. All games are provided by licensed and independently audited studios, and we do not manipulate outcomes in any way. However, we reserve the right to remove, modify, or replace any game at our discretion without prior notice.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if we suspect fraud, collusion, bonus abuse, underage gambling, or any breach of these Terms and Conditions. In such cases, we may withhold winnings and void any active bonuses. You may also request closure of your account at any time by contacting our support team.

Customer Support

Our support team is available 24/7 via LiveChat and email at [email protected], with phone support reserved for VIP Club members. We provide assistance in English, German, French, Italian, Norwegian, and Spanish. If you experience any issue with your reelson casino login, deposits, or withdrawals, we encourage you to reach out to us promptly so that we can resolve the matter efficiently.

Responsible Gambling

We are committed to promoting responsible gambling practices. You can set deposit limits, loss limits, or self-exclude from our platform at any time by contacting our support team. We encourage you to gamble responsibly and seek help if gambling stops being an enjoyable activity.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. Continued use of our reelson app, reels on app, or website after changes take effect constitutes your acceptance of the revised terms. We recommend reviewing this page regularly to stay informed of any updates.

Governing Law

These Terms and Conditions are governed by the laws applicable to our licensing jurisdiction, the Autonomous Island of Anjouan. Any disputes arising from your use of our services shall be resolved in accordance with these governing provisions and our internal dispute resolution process.